How can we help?

We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe. Stripe processes your card securely. NCC does not store your card details.

Publishing or scheduling a job post uses one credit, and extending or refreshing a live post uses one more. Saving drafts and editing a live post are free.

Credits from one-time packages and bundles stay in your account until you use them, unless the package lists an expiry period. Subscription credits are granted each billing period and expire when that period ends. If you buy more than one package, your balances add together in your Billing dashboard.

Prices are shown before tax. If sales tax applies to your purchase, it is added at checkout and listed on your invoice.

Yes. You can buy another package at any time, and subscription plans can be changed or cancelled from the Billing section of your dashboard.

Job posting credits and packages are non-refundable once purchased, except where a documented technical issue on our platform prevented you from using them as intended. If you experience a technical problem, contact [email protected] within 30 days. For subscriptions, cancellation takes effect at the end of the current billing period. See our full Refund Policy.

Subscriptions automatically renew at the end of each billing period (monthly or annual) at the then-current rate unless you cancel before the renewal date. You will be charged on the same date each billing cycle. See our Payment Terms for details.

You can cancel your subscription at any time through the Billing section of your dashboard. Cancellation takes effect at the end of the current billing period. You retain access to paid features until the end of the period you have already paid for. There are no pro-rated refunds for partial billing periods.

Go to your dashboard and navigate to the Billing section. You will find a complete history of all transactions, downloadable invoices, and your current plan details.

We may offer special pricing for registered nonprofits and social enterprises focused on newcomer employment. Contact us at [email protected] to discuss your organization's needs.